Shipping policy

Shipping Policy

 

Thank you for shopping with ALUNEA. We carefully prepare each order to ensure your products arrive safely and beautifully.

 

Order Processing

 

Orders are typically processed within 2–3 business days. During new product launches, holidays, or periods of high order volume, processing may take slightly longer.

 

Shipping

 

We currently ship within Canada and the United States. Available shipping options, estimated delivery times, and shipping costs will be displayed at checkout based on your delivery address.

 

Please note that delivery times are estimates and may be affected by the shipping carrier, weather, holidays, customs, or other circumstances outside of our control.

 

Duties & Taxes

 

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

 

Incorrect Shipping Address

 

Please review your shipping information carefully before completing your order. ALUNEA is not responsible for delays or packages that cannot be delivered due to an incorrect or incomplete address provided at checkout.

 

Lost or Damaged Packages

 

If your order arrives damaged or you experience a delivery issue, please contact us as soon as possible with your order number and relevant photos. We will review the situation and do our best to assist.

联系信息：CONTACT INFORMATION

 

Thank you for contacting ALUNEA.

 

For questions about your order, products, shipping, returns, or general inquiries, please contact us at:

 

Email: aluneaelements@gmail.com

 

Our customer care team will respond as soon as possible, typically within 1–2 business days.

 

ALUNEA ELEMENTS

Ontario, Canada